New Hand Dryer being installed

PHS have been asked to install a hand dryer in the loo and remove the old one. There were so many complaints about the existing one not being strong enough, we’ve taken the step to replace it with PHS’s top of the range, most powerful hand dryer. So far,...
Customer Complaints

Customer Complaints

This message is for everyone. We all know that there are occasionally some disgruntled customers in the library who may cause unpleasantness on occasion. Please try to keep interactions with these people to a polite minimum. The trustees do not expect you to act as...

Library Kiosk

Those of you who have been in the library this week will no doubt have noticed that the paper posters on the windows have all come down, and we have activated the electronic noticeboard, aka THE KIOSK. (Big thanks to Mike Karliner for all his hard work on this). The...
Oh the Glamour – Loo Roll Update

Oh the Glamour – Loo Roll Update

We have issues with storage, as we’re all aware. Toilet roll is a particular issue as it’s very bulky, but it’s something we can’t afford to run out of, so there’s a constant tension between having too much and too little. For this reason...
CUSTOMER SURVEYS

CUSTOMER SURVEYS

If you’ve seen the email about customer surveys, you’ll know that we are on a customer survey blitz for the month of October. You’ll find the spreadsheet to enter data into in the Shared With Me section of Google Drive, when logged in as librarian....

Change to Saturday Opening Hours

As of Saturday 19 October, the library cafe will open at 0900 to offer coffee to parkrunners and any other thirsty passersby. The two Saturday baristas will arrive at 0830 to prepare the cafe for service. The start time for Saturday Library Desk volunteers remains...